TERMS AND CONDITIONS
The Wonnder.com platform is owned by UtuLab GmbH (hereinafter referred to as the "Company"), with its registered office at Gotthardstrasse 9, 6467 Schattdorf, Switzerland. The platform is a website that allows companies, associations, institutions, and private individuals to easily create audio guides and share them with listeners via the Audio-Cult platform. These Terms of Use apply to all services and offerings available on the platform, as well as all related activities of visitors and users (hereinafter referred to as “visitors” or “users”).
1. ACCEPTANCE OF THE TERMS AND CONDITIONS
A. Any use of Wonnder.com and its products implies acceptance of the Terms and Conditions. The company reserves the right to modify these terms at any time. Consequently, it is the responsibility of each visitor and/or user to carefully read the applicable Terms of Use each time they access this website, and if the user does not agree with any of the terms, to refrain from using this website.
B. The Company reserves the right to modify or amend these Terms and Conditions; in such cases, the updated terms will be posted on the website. By continuing to use the website or the apps, the user irrevocably accepts the modified or amended Terms and Conditions. If the user does not agree to any of the modified or amended terms, the user may not continue to use this website or the apps.
2. GOAL
A. Through the website, users have access to various content, services, information, and data (the “Content”) made available to them. The Company reserves the right to change the layout, configuration, and location of the website, as well as the content, products, and services it provides, at any time.
3. TERMS OF ACCESS
A. Visitors may freely browse the information and services presented on the website and are not required to register, provide personal information, or use usernames and passwords.
B. If providing personal data is necessary to access certain content or services, users guarantee the accuracy, authenticity, and validity of such data. The company automatically processes this data in accordance with its nature or purpose, subject to the terms set forth in the Privacy Policy section.
4. TERMS OF USE
A. The user agrees to use the website, as well as its content and services, in accordance with applicable laws, the website’s legal terms and conditions, good morals, and generally accepted best practices and public standards. The user must refrain from the following:
- Unauthorized or fraudulent use of the website and/or its content for illegal purposes or for results prohibited by these Terms and Conditions, or that infringe upon the rights and interests of third parties, or that may in any way damage, disable, overload, impair, or interfere with the normal use of the services;
- Accessing or attempting to access resources or restricted areas of the website without meeting the conditions required for such access;- Reproducing, copying, distributing, making publicly available through any form of public communication, transforming, or modifying content, unless expressly authorized by the holder of the relevant rights or permitted by law;- Deleting, concealing, or manipulating notices of intellectual or industrial property rights and other information identifying the rights of the company or third parties involved in the content;
The user shall not publish on the audio guide tours created any information, data, content, messages, graphics, drawings, audio and/or image files, photographs, recordings, or, in general, any type of material that:
- in any way violates, disregards, or infringes upon the fundamental rights and civil liberties recognized by the Constitution, international law, and other forms of legislation;
- Acts of a criminal, libelous, defamatory, or violent nature, or acts that generally violate the law, morality, generally accepted good practice, or public norms, or that incite or promote such acts;- Acts, attitudes, or thoughts that discriminate on the basis of gender, race, religion, ideology, age, or condition, or that incite or promote such acts;
- Products, content, messages, and/or services that incorporate, make available, or provide access to material that is criminal, violent, offensive, or generally violates laws, morality, generally accepted best practices, or public standards;
- causes or is likely to cause an unacceptable state of fear or anxiety;
- encourages or incites dangerous, risky, or harmful practices that endanger health and mental well-being;
- is protected by intellectual property or industrial property laws of the company or third parties, without having authorized the intended use;
- that violates honor, personal or family privacy, or personal reputation;
The list above is for reference only and is not exhaustive.
B. The user acknowledges and agrees that any personal information (such as reviews, shared content, etc.) that he or she makes publicly available via the website or the app is visible to other users and may be used by them.
C. The user understands that the website and apps compile information provided by various third parties and therefore accepts that the company assumes no liability for any inaccuracies, omissions, or errors in the content available on the website and apps.
D. The user acknowledges and agrees that the product is continuously being developed and that, as a result, the product/app will evolve over time.
E. If the user has activated a paid subscription plan (e.g., Pro or Premium), they may use the services, including active tours and archived tours, as long as they pay the applicable fees and maintain the subscription. Should above-average usage be detected that exceeds the scope of the agreed-upon paid subscription, the Company reserves the right to restrict use of the platform and to charge the user for the excess usage as a paid service in accordance with a resource overuse clause. The amount of the fees is based on the actual use of the platform and is aligned with the paid subscription plans (Pro or Premium). The fees are calculated based on the Company’s current pricing.
F. If a user opts for a free subscription plan (e.g., Free), use of the platform is limited to a total of 100 visits (unique visitors). Should above-average, commercial, or professional use be detected that exceeds the scope of the free trial version, the Company reserves the right to restrict use of the platform and to charge the user for the excess usage as paid usage in accordance with a resource overuse clause. The amount of the fees is based on the actual use of the platform and is aligned with the paid subscription plans (Pro or Premium). The fees are calculated based on the Company’s current pricing.
5. BILLING AND CANCELLATION
A. The user shall pay the agreed fees to the company.
B. Invoices are generally issued during or up to three months after the agreed go-live date for services rendered and license fees, with a payment term of 30 days. Upon request, invoices can also be consolidated for longer periods.
C. Termination of Guide licenses if no license term has been agreed upon: Monthly license fees may be terminated with 30 days’ notice effective at the end of the month. Annual license fees may be terminated with 30 days’ notice effective at the end of the 12th month.
D. The Company reserves the right to change the subscription plans and the price of the services; however, price changes or changes to your subscription plans will take effect no sooner than 90 days after you are notified. If you do not wish to accept the price change or change to your subscription plan, you may cancel your subscription before the change takes effect.
E. Access to the services may be suspended or terminated at any time if payments are not made on time. The user is responsible for paying the amounts due on time in accordance with the agreed payment terms. In the event of outstanding payments, the company reserves the right to limit or restrict access to the services. The user will be notified of any outstanding payments and requested to settle them immediately in order to restore full access to the services.
6. RESPONSIBILITIES
A. The company does not guarantee continuous access to the audio guide, nor does it guarantee that it will always display correctly or be available for use.
B. The Company may suspend the service or immediately terminate its relationship with the user if it determines that the use of its website, apps, or any of the services offered violates these Terms and Conditions.
C. The company provides users with the email address hello@wonnder.com to report content that could interfere with other users' activities and gives them the opportunity to correct such content if necessary.
D. The Company shall not be liable for any damages, losses, claims, or expenses caused by:
- Disruptions, interruptions, outages, omissions, telephone service failures, delays, blockages, or interruptions in system operation caused by defects, overloads, or errors in telecommunications lines and networks, or by other causes, such as a software error;
- Unauthorized access through the use of malicious software of any kind and via any means of communication, such as computer viruses or others;
- improper or inappropriate use of the Company's website and apps;
The company's administrators reserve the right to remove all or part of the content or information available on the website and apps.
E. The company disclaims all liability for any damages of any kind that may result from the misuse of the services available online or the use of the website and apps.
F. The customer is liable for any damage or consequential damage resulting from the use of the audio guide.
G. The website and apps may contain links to third-party websites that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility or liability for, the content, privacy policies, or practices of third-party websites.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
A. The user acknowledges and agrees that all trademarks, trade names, or distinctive signs, as well as all industrial and intellectual property rights in the content and/or other elements displayed on the website and in the apps, are the exclusive property of the Company and/or third parties who hold the exclusive right to use them. Access to the Website and the Apps does not in any way imply a waiver, transfer, license, or total or partial assignment of these rights, unless expressly stated otherwise. Any other use or exploitation of rights requires prior and express authorization granted specifically for that purpose by the Company or the third-party owner of the relevant rights.
B. The content, text, photos, audio files, videos, designs, logos, images, source code, and, in general, all intellectual creations found on this website and in the apps, as well as the website as a whole—as a multimedia artistic work—are protected by copyright under intellectual property law.
8. OTHER: PRIVACY POLICY, REFERENCES
A. In order to use some of the services, users are required to provide certain personal data in advance. For this purpose, the company processes personal data automatically in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016. The user acknowledges and agrees to the privacy policy presented on this website.
B. The user expressly agrees that the company may use the project as a reference and for promotional purposes, press releases, and similar purposes. However, this may not occur until after the official launch of the customer’s audio guide.
9. TERM AND TERMINATION
A. The website and other available services are generally provided for an indefinite period. However, the Company may terminate or suspend any services for the user. Where possible, the Company will provide notice of the termination or suspension of the service.
10. FORCE MAJEURE
A. The Company shall not be liable for any failure to provide the service if such failure is attributable to prolonged interruptions in the power supply, telecommunications lines, social unrest, strikes, rebellions, explosions, floods, acts or omissions of the government, and, in general, any circumstances of force majeure.
11. GOVERNING LAW AND JURISDICTION
A. These legal terms and conditions are governed by Swiss law. To the extent permitted by law, the parties agree to submit to the jurisdiction of the courts and tribunals of the Company’s headquarters, expressly waiving any other jurisdiction to which they might be entitled.
April 11, 2026, Wonnder.com / UtuLab GmbH
